United Utilities - CR Index 2008 Platinum Plus achiever

At United Utilities, a Business in the Community member, there are clear linkages between Vision, Strategy and company objectives and then into the line via business priorities, team and individual priorities.

They have worked hard to shift business planning/strategy from being driven by the 5 year pricing review to position this within a 25+ year time line.

The senior management team interviewed were able to discuss with clarity how sustainability is affecting their respective parts of the business.

Because of the nature of their business, United Utilities still consider public good within the context of a commercially driven business – in our opinion the company seems to have got this balance right.

The work on supply and value chain illustrates a company who understands the economic impact of the business on society alongside the environmental and social issues arising from servicing the needs of c7m customers.

United Utilies also scooped Business in the Community's Company of the Year Award 2009 - read their award winning case study to find out more »