Arriva plc

Arriva is one of the largest transport services organisations in Europe, employing nearly 33,000 people and delivering more than one billion passenger journeys across eight European countries every year.

Company Turnover: £1.5 billion
Total Assetts: £1.7 billion
UK-based employees: 32,404
Chief Executive: Mr David Martin

Arriva operate an extensive range of services including buses, trains, commuter coaches and water buses.  Its regional bus business in the UK has around 5,000 vehicles serving customers in the North East, North West and South East of England, Yorkshire, the Midlands, Wales and Scotland.

The Group is the largest bus operator in London, where they run more than 1,500 buses under contract to Transport for London.  Under a 15-year rail franchise the business operates Arriva Trains Wales/Trenau Arriva Cymru, providing inter-urban, rural and commuter passenger rail services throughout Wales and the border counties.

Arriva also operate passenger services in seven mainland European countries: Denmark, Germany, Italy, the Netherlands, Portugal, Spain and Sweden - in addition to the UK.

Responsible Business
As a transport provider, Arriva plays a vital role in the social and economic lives of the communities it serves, and takes its responsibilities seriously.

The company strives to build positive relationships with all of its stakeholders, whether customers, employees, investors, suppliers or communities.

In 2004, a board level Corporate Responsibility Working Group was established, with representatives from each of the Arriva businesses. The Working Group meets regularly to review best practice, report on new initiatives and work on corporate responsibility benchmarking.  Arriva is working closely with Business in the Community to embed best practice throughout the business and to report this to stakeholders in a meaningful way. The Working Group reports directly to the Board on a regular basis.

Arriva has a number of published policies, which set out its approach to the wider community. Arriva's top priority is the safety of its customers and employees. To encourage the sustainable development of public transport, the company works in partnership with local authorities, which is a powerful tool in helping to minimise the impact on the environment. They are actively engaged with Skills for Life programmes running throughout their organisation.