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Big Tick winner 2009

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DHL Aviation - Skills for Life

npower Skills for Life Award

Initial discussions with staff at all levels identified problems with literacy and numeracy. An innovative Skills for Life programme was introduced; the literacy and numeracy requirements of all job roles were closely analysed and mapped, providing an extremely accurate picture of the precise skills required.

PROCESSES

DHL Aviation (UK) Ltd, part of the Deutsche Post DHL Group, is based at East Midlands and London Heathrow airports. The company’s primary function is to import and export shipments on behalf of customers in the UK.

Concerns over the ability to attract, retain and train employees prompted the company to explore ways of improving performance. Initial discussions with staff at all levels identified problems with literacy and numeracy.

An innovative Skills for Life programme was introduced; the literacy and numeracy requirements of all job roles were closely analysed and mapped, providing an extremely accurate picture of the precise skills required.

Impact

15% reduction in absenteeism in the past three years

Since the launch in September 2006, productivity has increased by 10.5%

Employee turnover has fallen significantly since the launch of the programme, producing significant savings in recruitment and training costs

24% increase in employee satisfaction since launch

Over 100 City & Guilds qualifications have been achieved with a success rate of 95%