2007 Big Tick winner

Example of Excellence in 2007

Awards big tick 2008 logo

Re-Accreditation Big Tick Winnner

Awards 2009 big tick logo

Re-Accreditation Big Tick Winner

Big Tick Winner

Skills in the workplace, Example of Excellence

Norse Commercial Services- Npower Skills for Life

Learning Lift Off has had a real impact on our bottom line. We have proved the business case as well as the benefits to individuals 

Peter HawesMD, Norse Commercial Services

By overcoming the difficulties of training a diverse, devolved workforce, Norse Commercial Services has raised the aspirations of employees, slashing recruitment costs and accident rates.

Processes

“Learning Lift Off” was launched following an assessment of employees that revealed more than 70% lacked numeracy and literacy skills. The company realised that in order to develop and improve its service provision, employees needed to be trained to national standards.

Working in partnership with unions and training providers, the programme has provided support for all employees by providing high quality, flexible and relevant training. The result is an operating environment which enables the company to perform commercially and deliver high quality services. 

Impact

  • A new business opportunity with Suffolk Coastal generated £7.5m increased turnover – their SfL training was a major factor in winning this contract
  • 1935 employees (44% of workforce) have accessed some type of learning. 547 having accessed Skills for Life training
  • 47% of area managers have taken national skills courses
  • Staff satisfaction rose by 20%. Feedback from staff surveys indicated support with learning and development played a key part in this improvement
  • 14% rise in response rate to internal recruitment adverts with £40,000 saved due to increased internal staff development

See also

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