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Care Circle Group is THE employer of choice

The business issue

We have a very high level of stability and significant levels of progression. Stable staff teams are central to the development of proper, meaningful relationships between staff, residents and their families.

Ciaran SheehanManaging Director, Care Circle Group

Care Circle Group operates high quality care establishments across Northern Ireland with a core value of Care for Life.

Within Care Circle Group, the 355 staff are developed, respected, supported, empowered and encouraged. With the business set to grow, the company is completely committed to the welfare of its people and the creation of significant numbers of new jobs in the years ahead. 

What Care Circle Group did

Care Circle Group has undertaken a wide range of activities in economic regeneration, community development, youth mentoring, business mentoring and the establishment of social enterprises.

Internally, the company has invested heavily in staff training and development through its ‘Best in class’ process. It has developed a culture where colleagues respect each other and commit to support those in training. Staff are freely able to approach management formally and informally and managers spend concentrated one-to-one time with employees, viewing this as a daily part of their routine.

The company has engaged in a Combat Cancer drive and undertaken a breast cancer screening initiative, resulting in early detection for some. It employs a healthy eating philosophy along with training staff to carry out basic health checks such as blood pressure, etc.

All employees participate in diversity training and work with those who do not have English as their first language to gain assistance and training. 

Impact

  • Profit margins have increased steadily (current year 21.1% net –v- 18.9% net in 2008)
  • Staff turnover was 4% in 2009 (against industry averages of 24-25% with >30% attrition not uncommon)
  • Sickness and absence levels of 1.9 days per employee per annum in 2009 (Care industry average 10.7 days per year per employee)
  • 100% appointment rate for every job advertised in 2008 and 2009
  • 0% use of agency staff or temporary staff in 2009
  • 60% reduction in recruitment advertising costs
Care Circle - Employer of Choice 2010

Padraig McManus, Chief Executive, ESB with Care Circle winners Ciaran Sheehan, Managing Director, Sharon Loane; Fairfields Manager; Nuala Green, Director and Martin Doran, Operations Director along with Nigel McIlwaine, Group Finance and HR Director, Foyle Food Group

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