Royal Mail Group Health and Wellbeing Programme

2009 Case Study

This case study is from 2009. 

Royal Mail’s objective is to reduce absenteeism and engage with and support all employees.  Despite their already low absence levels of under 5% this equates to £200million per year meaning there is a real business need to reduce this cost and ensure that it does not rise.

Processes

Royal Mail’s health and wellbeing programme is sponsored by the Wellbeing Governance Board who set the strategic direction for delivery. By working closely with health, catering and fitness centre suppliers, and Primary Care Trusts, they have been able to provide a comprehensive and varied package of products for all employees and their families across the UK.

Royal Mail have two key areas in their health and wellbeing programme; education and health screening interventions that help them to engage with employees which is a key objective in their people plan.  Where they have been unable to reach employees for an annual health screen, due to the wide spread of employees across the country, they have invested in an on-line screening programme which is also available to immediate family members.

Impact

  • Current year to date figures show a 0.39% reduction in absence over last year, equating to a £15m saving.
  • HELP, Royal Mail’s Employee Assistance Programme has given support to 15000, through telephone and face to face counselling sessions.

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