APPG on CSR Vulnerable Customers Report
Findings of APPG inquiry looking at how companies respond to the needs of vulnerable customers.
- Date published
- July 2007
- Price
- Free
- APPG on CSR Inquiry on Vulnerable Customers [595kb PDF]
The APPG on CSR held an inquiry into how companies deal with vulnerable customers. This has involved a number of presentations from companies and campaign groups covering different issues around vulnerable customers.
As might be expected, these have covered a diverse range of issues and an equally diverse set of examples of corporate responses to these issues.
The aim of the inquiry has been, from these starting points, to identify certain common factors where the best practice in one area might be transferred successfully into other contexts to encourage a stronger focus on vulnerable customers across a range of
sectors.
