As East Coast’s Head of Learning & Development for 2 years, Steph has played a fundamental role in enabling the company to achieve a step change improvement in employee engagement levels, as evidenced in their annual employee engagement survey scores. Steph has applied her leadership in Learning and development to achieve the best ever passenger satisfaction figures ever achieved for a long distance train operating company.
“Steph is a natural and inspiring leader who believes that people engagement is key to any successful business. Her leadership skills, coupled with sheer hard work, have resulted in an unblemished record of developing people. I have no doubt that the amount and pace of improvement we have secured would not have been achieved without Steph’s significant contribution”. Karen Boswell, Managing Director.