Alex Hynes was appointed Managing Director of the ScotRail Alliance in June 2017.
Before joining the ScotRail Alliance, Alex was Managing Director of the Northern franchise for three and a half years, where he successfully delivered their best ever customer satisfaction scores as well as record levels of employee engagement.
An experienced transport professional, Alex has 20 years of industry experience and a proven track record of delivering rail improvement and investment programmes. Having spent his early career as a consultant for Halcrow Fox, Alex worked with the Office of Rail Regulation before joining the Go-Ahead Group in 2005 as Strategic Planning Manager and, in 2007, as Commercial Director at London Midland, and finally, as Managing Director – Rail Development.
Alex is Chair of The Institution of Railway Operators and a Fellow of the Chartered Institute of Logistics and Transport. He lives in Edinburgh and commutes (by train) to Glasgow.