Mandy is Director of Branch Network, Relationships and Distribution Community at Nationwide, with 691 branches and more than 7,000 employees. Mandy leads a team of people who demonstrate every day the difference that can be made to the lives
Mandy has over 20 years of experience working in financial services, many of these within the RBS Group. During her time at RBS, Mandy held several roles including Branch Manager, Area Manager and Operations Manager.
Mandy joined Nationwide in October 2010 as Area Director, progressing to Performance Director, in December 2016. She was appointed to Director of Branch Network in 2015 and was named Executive Leader of the Year.
Mandy is married and has three children, so knows what it is like to balance work and life. She graduated from Bath University, having completed an MBA in Business Administration.
Mandy is the Gender Equality Matters network sponsor in Nationwide.
About Business in the Community’s Gender Equality Leadership Team
Each area of work Business in the Community (BITC)
undertakes is led by a group of senior executives who provide strategic
guidance and support us in achieving our objectives.
Samantha is the Director of Assurance at the Ministry of Defence (MOD), leading a diverse team of professionals who deliver risk, assurance, counter-fraud, anti-corruption and cost management activities across Defence. The directorate provides support, challenge and assurance to MOD senior leadership in addressing the most complex challenges Defence faces and scrutinising strategic decisions.
Prior to January 2019, Samantha was MOD Head of Fraud Defence, leading on the prevention, detection and investigation of fraud and corruption in Defence. Sam worked with cross-government colleagues to develop and launch the government Counter Fraud Profession and functional standards. She liaised with the defence industry, NATO, international allies and partners on counter-fraud and corruption matters.
Samantha joined the MOD in July 2016 from Network Rail, where she was Head of Business Integrity. Prior to joining Network Rail in 2013, Samantha spent 15 years with Ernst & Young where she led a variety of multi-jurisdictional fraud, bribery and corruption investigations and anti-fraud governance reviews.
Samantha is the MOD Civilian Gender Champion, an advocate for civilians across Defence, providing strategic guidance on gender matters and supporting the work of the gender networks. She is also an active supporter of ShOUT, the MOD civilian LGBT+ (Lesbian, Gay, Bisexual and Trans plus others) network.
About Business in the Community’s Gender Equality Leadership Team
Each area of work Business in the Community (BITC)
undertakes is led by a group of senior executives who provide strategic
guidance and support us in achieving our objectives.
Orlando is Global Director of Customer Analytics and Data Science at Aviva.
Starting his career in academia, he has spent over 20 years helping organisations get value out of their data.
He leads a team of data scientists, statisticians, insight analysts and targeting specialists whose aim is to understand customers better than they understand themselves, learning from vast volumes of data to create relevant and engaging products and experiences.
He is a regular speaker at industry events, and is passionate about the opportunities to use emerging technologies to evolve and transform established industries.
Prior to joining Aviva in 2016, Orlando has been: Chief Data Scientist at MoneySuperMarket, the price comparison website; Head of Customer Insight at dunnhumby, a company at the cutting edge of data science for more than 20 years and; Head of Analytics at Wunderman, one of the world’s largest communications agencies.
Orlando is based in Aviva’s Digital Garage in London’s Hoxton Square, which provides convenient access to hipster-filled cocktail bars and self-facilitating media nodes.
He holds a PhD in Statistics from the University of Warwick.
About Business in the Community’s Gender Equality Leadership Team
Each area of work Business in the Community (BITC)
undertakes is led by a group of senior executives who provide strategic
guidance and support us in achieving our objectives.
Caroline Missen is Business Advisor to Shell’s Downstream Director. She joined Shell 15 years ago in the UK and has held a number of European and international marketing roles in the Global Commercial business covering B2B segments, automotive manufacturers and channel partners, based in London, Beijing and in Washington DC.
Caroline has been focused on digitalisation for Shell, piloting new business models and non-traditional approaches to working.
In Australia, she worked with Ford, and in executive roles with two industry associations. She also owned and managed a boutique winery for five years.
Caroline has a science degree from the University of Melbourne and a masters in Marketing from Monash University.
She is a Trustee of London-based charity The Food Chain and is Chair of Balance, Shell’s employee network focused on driving gender equality in the UK, building on her passion for developing and mentoring people.
About Business in the Community’s Gender Equality Leadership Team
Each area of work Business in the Community (BITC)
undertakes is led by a group of senior executives who provide strategic
guidance and support us in achieving our objectives.
Sarah Rapson is Director, Authorisations at the Financial Conduct Authority (FCA), responsible for ensuring that there is a rigorous gateway for firms and individuals wishing to operate in the UK financial system.
Sarah joined the FCA from the Home Office where, from 2005 to 2010, she was Operations Director at the Identity and Passport Service (now HM Passport Office). She was then appointed Chief Executive. In 2010, Sarah was also appointed by Her Majesty the Queen as the 20th Registrar General for England and Wales, responsible for the civil registration of life events (births, adoptions, marriages, civil partnerships, stillbirths and deaths). In 2014, she was promoted to become the first Director General of UK Visas and Immigration (UKVI), having been interim Director General since April 2013.
UKVI was created in 2013 and is responsible for assessing some 3.5 million applications annually from those wishing to visit or stay in the UK, generating an income of £1bn, and handling about 30,000 asylum claims each year.
As UKVI’s first Director General, Sarah established the command as a consistently competent, high performing and customer-focused organisation, oversaw the elimination of historical backlogs in straightforward immigration casework and led UKVI to achieve Customer Service Excellence, as well as Bronze Standard Investors in People accreditation.
As Chief Executive of the Identity and Passport Service, following the 2010 General Election, she led the dismantling of the proposed National Identity Scheme and then a restructuring of passport operations that enabled the service to reduce the passport fee for the first time in its history. Under her leadership, HMPO was consistently ranked as one of top performing public sector organisations for customer service.
Sarah is a member of the Gender Leadership Steering Group of Business in the Community and was a finalist in the 2014 First Women Awards. She was a finalist in the 2016 Civil Service Diversity and Inclusion Awards for her work on Gender Equality.
Before joining the Civil Service in 2005, Sarah’s career had been in retail financial services, including management positions at American Express, Barclays and Woolwich plc. She graduated in Mathematics from Lancaster University and holds a MBA in strategy, change management and marketing from London Business School. In 2016, Sarah was named as one of Cranfield University’s 100 Women To Watch.
About Business in the Community’s Gender Equality Leadership Team
Each area of work Business in the Community (BITC)
undertakes is led by a group of senior executives who provide strategic
guidance and support us in achieving our objectives.
Richard is a Partner and Vice-Chair at KPMG in the UK specialising in taxation in the Financial Services Sector. Richard joined KPMG in 2000 and has been a partner since 2004.
Prior to that he worked as a solicitor in the Tax Department at Simmons & Simmons (the City law firm) and as a VAT specialist with Deloitte, Ernst & Young and also worked for HM Customs & Excise (as it was then called). Richard also practised as a barrister in Nigeria for a couple of years before moving to the United Kingdom.
Richard supports financial institutions with the day-to-day intricacies of their indirect tax affairs including advising on transactions, VAT recovery and understanding the boundaries of the VAT legislation which sometimes includes challenging HMRC’s interpretation of the law. Richard is well known on the conference circuit and has written numerous articles.
Richard is the partner sponsor for KPMG’s African Caribbean network. This role gives Richard an opportunity to support and mentor colleagues with an Afro-Caribbean background. It also gives him an opportunity to positively engage, shape and drive KPMG’s diversity and inclusion strategy.
On 1 October 2020 Richard was appointed to Vice-Chair at KPMG responsible for supporting business and broader society on the big issues that matter
About Business in the Community’s Race Leadership Team
Each area of work Business in the Community (BITC)
undertakes is led by a group of senior executives who provide strategic
guidance and support us in achieving our objectives.
The purpose of BITC’s
Race Equality Leadership Team is to support employers to help break down
the barriers that prevent the progression of ethnic minorities in their
workplaces and show how an inclusive organisation better serves its customers,
clients and communities.
Anne was Chair of the Appointments Commission, an independent body recruiting chairs and non-executives to public bodies, particularly in NHS, from April 2007 until its abolition in 2012.
She is a leading figure in diversity, recruitment and workplace development issues. With a strong track record across the private, public and voluntary sectors, Anne has had executive roles relating to workforce and diversity in Business in the Community, HSBC and Natwest. She serves on the boards of Greater London Enterprise, Opportunity Now, Race for Opportunity and Surrey University and is a trustee for the Eve Appeal for Gynaecological Cancer.
Anne completed a Ministerial Appointment as a member of School Teachers Review Body and has carried out an independent diversity reviews on behalf of the Army and DECC, a review of councillor remuneration for London Councils and worked for Business and Innovation and Skills Department.
She is patron of a small charity for self-sustainability in South Africa and a Vice President of Working Families.
About Business in the Community’s Leadership Teams
Each area of work Business in the Community (BITC)
undertakes is led by a group of senior executives who provide strategic
guidance and support us in achieving our objectives.
The purpose of BITC’s
Race Equality Leadership Team is to support employers to help break down
the barriers that prevent the progression of ethnic minorities in their
workplaces and show how an inclusive organisation better serves its customers,
clients and communities.
Albertha is a partner in PwC’s Deals business and the UK leader for the Financial Services Valuations business. She is passionate about helping financial institutions and private equity investors to understand the value impact of their investment decisions, whether it’s doing a deal, restructuring a business or dealing with hard to value assets. Her clients often describe her as one of their team, trusted, authentic and uncompromising on quality.
Albertha champions diversity and inclusion and is a member of PwC’s Talent and Diversity Council, working with PwC executive board members and people leaders across the business to formulate PwC’s firm-wide diversity and inclusion strategy. She is a member of PwC’s transaction services leadership team where she leads on culture, talent and diversity working directly with a network of champions to embed culture change and inclusion in the day-to-day working of the business.
Albertha is a sponsoring partner for PwC’s Multicultural Business Network, where she supports a number of black, Asian and minority ethnic empowerment initiatives and graduate mentoring programmes. Albertha was voted 2017 Financial Services Leader of the year by BBBA and was recognised in the FT EMpower Top 100 ethnic minority leaders list for 2017 and 2018.
About Business in the Community’s Race Leadership Team
Each area of work Business in the Community (BITC)
undertakes is led by a group of senior executives who provide strategic
guidance and support us in achieving our objectives.
The purpose of BITC’s
Race Equality Leadership Team is to support employers to help break down
the barriers that prevent the progression of ethnic minorities in their
workplaces and show how an inclusive organisation better serves its customers,
clients and communities.
As Vice President/General Manager of Enterprise Rent-A-Car for the North East of England, Sak Gill is responsible for the growth and success of more than 50 rental locations.
Sak has been with the company for nearly 18 years and has played a pivotal role in driving the business forward and enhancing customer experience across the UK and Ireland.
Soon after he graduated with a bachelor of arts in accounting from the University of Central Lancashire, he began his career as a Management Trainee at a rental branch in Stoke-on-Trent. In 2008, he was promoted to Group Rental Manager of Central London, and three years later he took on the role of Group Rental Manager of the West Midlands. In 2015, Sak was promoted to Assistant Vice President of Rental and helped the UK and Ireland teams achieve record profit as well as their highest ever customer service ranking.
In 2017, Sak was promoted to his current role of Vice President/General Manager, where he now oversees business growth in north-east England.
As a passionate advocate of diversity in business, Sak supports diversity and inclusion events across the UK. He is a proud role model for many ethnic minorities starting their Enterprise journey in the same way he did – on the company’s management training programme.
Sak chairs Enterprise’s national Diversity Committee for the UK and Ireland and has established a mentor programme with the North Division leadership team at Priesthorpe School.
He lives in Harrogate with his wife, Joss, and their daughter, Maizey.
About Business in the Community’s Race Leadership Team
Each area of work Business in the Community (BITC)
undertakes is led by a group of senior executives who provide strategic
guidance and support us in achieving our objectives.
The purpose of BITC’s
Race Equality Leadership Team is to support employers to help break down
the barriers that prevent the progression of ethnic minorities in their
workplaces and show how an inclusive organisation better serves its customers,
clients and communities.
Having qualified as a Chartered Accountant with the audit firm Coopers & Lybrand, Roland joined the Shell Group in 1995.
He started in the retail business in the UK as a management accountant and then moved to West Africa where he was Finance Manager of Shell’s Downstream Business, firstly in Gabon, then in the Ivory Coast. He returned to the UK in 2002 and joined the Downstream Finance Portfolio team where he spent four years working on acquisition and divestment projects before being seconded by Shell to the Project Financing team of an LNG Joint Venture Company.
After that, he moved to Lagos, Nigeria, where he set up and ran the M&A and Commercial Finance team. In 2012 he came back to London to take up the role of GM Finance for the Lubricants and Commercial Fuels Business across Europe, the Middle East & Africa (EMEA). In 2015 Roland returned to the M&A and Commercial Finance team as Head of Global Downstream, based in London.
Roland has been an executive sponsor of the Shell African Network, the employee network for people of African and Caribbean heritage, since 2012.
Roland is married and has three sons. In his spare time, he plays, watches and talks about cricket.
About Business in the Community’s Race Leadership Team
Each area of work Business in the Community (BITC)
undertakes is led by a group of senior executives who provide strategic
guidance and support us in achieving our objectives.
The purpose of BITC’s
Race Equality Leadership Team is to support employers to help break down
the barriers that prevent the progression of ethnic minorities in their
workplaces and show how an inclusive organisation better serves its customers,
clients and communities.
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