Respond: Helping your business respond to emergencies - BERG offers on-the-ground practical help for businesses during a crisis.

Utilising its extensive network among UK business, and working through the emergency services, local authorities, local resilience forums, regional resilience partnerships and the voluntary sector, BERG offers on-the-ground practical help for businesses during a crisis.

All businesses are able to help in some way, some are able to donate physical materials to those affected and others can offer expert help or a sympathetic ear. We try to match what is needed on the ground with what unaffected organisations are able to offer.  If you think your organisation could help please get in touch.

Responding to different types of emergency

BERG Emergency Appeals

We are developing an Emergency Appeals process to provide specific assistance to businesses during an emergency.

The Prince’s Ambassadors

We work with The Prince’s Ambassadors network to provide additional help to us at a regional level.

Flooding and extreme weather

The National Flood Forum has put together some great advice for before, during and after flooding.

Download the pdf.

Information Technology and fraud

If you spot any unauthorised transactions on your online bank account or have any suspicions regarding its security, contact your bank immediately.  Your bank will have dedicated resources to support you if you suspect any type of fraud on your account.

We have pulled together simple information, tools and advice to help improve the security of small and medium sized businesses. Read more.

  • Action Fraud is the place to report cyber crime

  • CREST provides both response guides and a list of accredited companies to offer cyber incident response services

  • CERT-UK is the place to share information about an incident, particularly if it has wider implications

Further information


To help with your insurance, you need to establish communication with the team dealing with your insurance claim as soon as possible and let them know what has happened.

Loss Adjusters

Loss Adjusters are there to help you. Policyholders can appoint their own Chartered Loss Adjuster to act on their behalf in connection with both commercial and domestic claims.  The Loss Adjuster you appoint will look after your interests as the claim proceeds and prepare the claim and negotiate settlement on your behalf.

You can find out more at the Chartered Institute of Loss Adjusters.

British Red Cross

When emergencies occur, the British Red Cross supports the police, ambulance and fire services, local and health authorities and utility companies to help those most affected by UK crises.

Advice and support

Never underestimate the emotional stress on individual people and families who are impacted by a crisis. The psychological stress can be huge - people deal with loss in different ways and some will not use the support mechanisms available to help them cope.


The Samaritans has a team of volunteers trained to provide emotional support in response to an emergency. If you are struggling to cope in the aftermath of a major incident or going through a personal crisis they can be of immense help.