Richard leads a team of around 1,000 people serving 860,000 small business customers across the UK. He has been with HSBC for 18 years doing a variety of roles in Commercial and Retail banking covering Relationship Management, Telephony and Digital Banking. Prior to HSBC, Richard worked in Education, Mining, and Retail sectors.
He has spent the majority of his time with HSBC in Business Banking – otherwise known as SME banking – and Middle Market Enterprises - working with larger businesses. His experience in Commercial Banking has allowed him to further develop his passion for meeting with business owners, entrepreneurs and fast-growing businesses and finding out how to best help them reach their potential. He has a particular interest in combining the ongoing digital transformation of the business, whilst ensuring HSBC people are at the heart of their business communities.
Richard is married and lives in Shrewsbury with his wife and two young sons. Other than his family, his love includes the countryside; his ’75 VW Camper; wine and Arsenal Football Club.