BT Group – Responsible Business Champion: Health and Wellbeing

BT’s goal is to help build a team of fulfilled, safe, happy and healthy employees in a culture where everyone can thrive.

Bupa Health and Wellbeing Award

For BT, it’s really important that their leaders and managers positively influence their colleagues’ health and wellbeing. They created a bespoke portal with 24/7 access from any device to give colleagues comprehensive advice and best-in-class wellbeing programmes that create a safe, happy and healthy work environment. BT Group see health and wellbeing as a key enabler in creating a culture where people can be their best.


  • BT has launched a Mental Health Peer2Peer support network of colleague volunteers. All have been vetted, trained and signed a charter before becoming available to listen, support and signpost their colleagues experiencing mental health issues. Over 700 colleagues have expressed an interest to help and nearly 300 are fully trained and approved.
  • Its mature 20-year-old used Employee Assistance Programme provides support and services on a broad range of life issues.
  • Its 10-year-old Mental Health Service which provides a stepped care CBT service for all common mental health issues (whatever the cause) has a 96% success rate for colleagues who complete the treatment.
  • Its Wellbeing Passport documents life issues e.g. disability, caring, mental health challenges that impact on colleagues’ wellbeing, enabling appropriate support to be put in place collaboratively with the colleague’s manager.
  • BT runs ‘managing mental health’ training for people managers to help equip them with the skills and confidence they need to help their people manage mental health. Since it first started providing the training, it has trained over 10,000 managers.
  • BT created an online portal with the functionality of an app. This enabled all colleagues for the first time to access unique wellbeing content on any device anytime at home or at work. It has been an outstanding success with 30-40,000-page views per day.
  • BT also launched a wellbeing community on ‘workplace’ (Social Intranet) which so far over 5,000 colleagues have joined. This year, it promoted wellbeing with content, advice and thought leadership pieces across all of its corporate communications channels. More than 15,000 colleagues interacted with the content in some way.