John Lewis Partnership – Responsible Business Champion: Health and Wellbeing

John Lewis Partnership Health & Wellbeing Strategy

Bupa Health and Wellbeing Award

Health and Wellbeing really matters to the John Lewis Partnership. It has been embedded into its organisational culture since 1929, but remains just as important today. Through its Working Well campaign, it called on the Government and employers to improve health and wellbeing support for UK workers and make employee occupational health services tax free.

For business, a healthy, engaged workforce can boost performance and productivity

Nick Davison, Partner & Head of Health and Leisure Services, John Lewis Partnership.

Societal impacts

  • John Lewis Partnership is supporting the mental health and physical and financial wellbeing of 81,000 people across the UK, the majority of whom are in blue collar roles.
  • This has knock on effects on families and communities, particularly given regional health inequalities. Government research shows that blue collar workers in the UK are less likely to get this support than higher paid white collar industry workers.
  • It reaches demographics that may not be reached by traditional public health channels. For example, its delivery drivers who requested to have the Unmind mental health app installed in their lorry cabs.
  • The company helps reduce pressure on public services. For example, it provides free CBT to Partners with a clinical need at an early stage. Public Health England research found that for every £1 invested in employer funded CBT, £1 in saving was also returned back to the NHS.

Business impacts

  • Engaged workforce.
  • Improved productivity and health outcomes. For example, a 76% reduction in severity of anxiety post- treatment and 60% reduction in depression post-treatment.
  • Partners are supported to return to work. For musculoskeletal conditions, 76% of Partners are in work pre-treatment, rising to 96% post-treatment. For mental health conditions, 71% of Partners are in work pre- treatment, rising to 98% post-treatment.

“Having a supportive employer who promotes employee health and wellbeing can make a real difference to someone grappling with a physical or mental health condition and their recovery. For business, a healthy, engaged workforce can boost performance and productivity,” Nick Davison, Partner & Head of Health and Leisure Services, John Lewis Partnership.

TOGETHER WE CAN BECOME PARTNERS IN CHANGE