Employee Experiences of Non-Inclusive Behaviours at Work

This factsheet shares advice and guidance on the actions employers can take to address non-inclusive behaviours at work.

In partnership with Business in the Community (BITC) member Deloitte, an Anglo-American multinational professional services network BITC commissioned a survey of British workers to better understand the spread and impact of employee experiences of non-inclusive behaviours at work.1

This factsheet outlines the key results and shares advice and guidance on the actions employers can take for immediate positive impact.

What are non-inclusive behaviours?

Non-inclusive behaviours at work are defined by those experiences that can leave employees feeling excluded at work.

Key survey findings

  • 45% of respondents had experienced some form of unwanted behaviour in their place of work within the last three years.
  • 25% of employees cite experiencing comments that they felt were demeaning, degrading, insulting or rude.
  • 57% of respondents felt that it was not important enough to call out non-inclusive behaviours.
  • 69% of respondents from a Black, Asian or ethnic minority background experienced unwanted behaviours compared to 45% of their white counterparts2

How your organisation can take immediate action

  • Be brave and listen.
  • Be clear about your organisation’s expectations
  • Ensure staff feel safe and able to speak up 
  • Give your people the right tools to challenge themselves and others
  • Make sure your wider policies are fair and just – and your people understand this.

Find out more on the everyday inclusion campaign from BITC

The Everyday Inclusion campaign from Business in the Community (BITC) is designed to support employers in ensuring their employees feel they belong,  have a voice, are valued and are able to be their true selves.  It seeks to support employers in creating truly inclusive cultures. While the impact of COVID-19 on inclusion is still being understood, early signs are that for many, increased pressure and the move of many staff to home working could be making the situation worse. Employee experiences of non-inclusive behaviours at work could be increasing. Use our suite of documents, including case studies to take mitigating action today.



1 Statistically valid YouGov panel of more than 2,004 UK employees in 2019

2 83 people from a black, Asian or ethnicity minority background responded to this question