Throughout his 20-year career, Michael Douglas has worked across functions within the financial sector, including customer contact, risk, security, and resilience. This experience culminates in Michael’s current role, as Head of Resilience and Continuity Operations at NatWest Group.
Michael oversees the delivery of resilience and business continuity solutions and assurance across all aspects of NatWest Group, including technology, property, supply chain and people. His team are responsible for the partnerships and engagement with customer-facing franchises and various support and control functions in the bank. Furthermore, the team are involved with charities in Edinburgh with resilience, business continuity planning and general business leadership activities.
In joining the leadership team of the Prince’s Business Emergency Resilience Group, Michael hopes to apply his knowledge, experience, and skill set to develop resilient businesses, operations, and infrastructure across the country, and give back to the community. He also believes this is a great opportunity to share, and to learn from, cross-industry best practice, in order to benefit all members and the wider population.
About Business in the Community’s Business Emergency Resilience Group Leadership Team
Each area of work Business in the Community (BITC) undertakes is led by a group of senior executives who provide strategic guidance and support us in achieving our objectives.
The purpose of Business in the Community’s Business Emergency Resilience Group (BERG) Leadership Team is to mobilise support for small businesses to better prepare for, respond to, and recover from business disruptions such as flooding and cyber-attacks.