Utilities have identified influencing customer behaviour, supporting vulnerable customers, waste management, a shortage of skills and assuring the affordable supply of energy and water as their key issues. Water is more frequently mentioned this year by this sector than ever before.
Strategy and approach
Given the very long term nature of planning in this sector, it is perhaps not surprising that a significant amount of board and senior management training takes place, including discussions of long term issues and global mega trends.
In fact, the utility companies are one of the leading sectors in terms of completing a formal risk and opportunity process in the context of global mega-trends, and changing their strategy as a result.