Thanks for visiting BITC! Our website is currently under development and we'd love to hear your thoughts and suggestions – please let us know what you think here.

Close 

Adler & Allan - Winner of The Barclays Award for Building Resilient Business

Winner of The Barclays Award for Building Resilient Business

Recognising the trauma faced by small business owners in the aftermath of flooding, Adler & Allan’s response service is helping to build resilience and provide some much-needed emotional support.

Financial and emotional turmoil – that’s the common result when businesses are flooded. They take longer to return to the same profitability as before, and many small and medium-sized enterprises (SMEs) return to a damaged customer base.

And this can create a negative ripple through the supply chain, affecting the profitability of businesses relying on suppliers that have been impacted by flooding.

Real help when and where it is needed

At a point of real crisis, SMEs are confused, often unprepared and need help getting their business up and running as quickly as possible. After all, small high street businesses resuming operations after a flood is very important in helping wider communities get back on their feet.

The Adler & Allan Flood Response, Recovery & Resilience Programme supports SMEs in communities affected by flooding – and during the 2015/16 floods, the team assisted businesses emotionally and practically across the North West of the UK.

Initially, it helped businesses to get staff out of affected premises safely, salvage stock, materials and equipment and minimise damage to buildings and infrastructure.

It also offered a free hub for help and support, with access to grant advice to help deal with the aftermath of floods and re-open as quickly as possible. Providing clear, practical information helped SMEs understand how they can become more resilient, and the team installed flood mitigation and resilience measures to properties to build long-term resilience.

“Everything was sorted quickly and the job was completed in a very professional way,” says Dave Smith at Arnold Clark Kendal Vauxhall. “Having explained all the flood prevention options available to me in future, I am confident that we’re now in a much better position to tackle floods in future. Great work.”

The firm helped conduct flood surveys on affected properties and installed various flood prevention and mitigation measures, from airtight flood doors with specially-designed seals and locks to withhold water, to raised electricity meters and sockets to reduce the chance of water damage.

When Adler & Allan teams are sent to install flood mitigation measures, they also allow extra time in case the small business owners want to talk about their experiences. Being able to vent - and receive detailed answers - makes owners more receptive to the practical information on resilience that the firm has to offer.

Disruption minimised

Combined, this helps reduce disruption to businesses, minimising the immediate impacts on SMEs and the communities they serve, as well as improving long-term resilience against major floods.

Adler & Allan has also lent businesses a sympathetic ear and given the emotional support needed for complete resilience. In some cases, emotional distress can be just as disruptive to a business’s operations as the physical damage – even more so in smaller businesses.

Filling out what might seem like a basic claim form can be almost impossible for a traumatised business owner after a major flood. Helping the business through it, step by step, and at a pace that suits them, brings both the business and its owners’ emotional wellbeing back to a resilient state. The firm has helped over 1,700 businesses and households in this process to date.

When Adler & Allan teams are sent to install flood mitigation measures, they also allow extra time in case the small business owners want to talk about their experiences. Being able to vent - and receive detailed answers - makes owners more receptive to the practical information on resilience that the firm has to offer.

“It’s given the business and us peace of mind,” says Margaret Sutton at Cherry Grove Guest House. “We are prepared for the possibility of the next flood but I have the confidence to know that we have all done the due diligence for damage limitation.”

Becoming a preferred supplier

Through its work on the ground in the wake of the major floods of 2015 and 2016, Adler & Allan has advised around 3,000 businesses and households, leading to work worth in excess of £5m.

As a result, the firm has become a preferred supplier with a number of blue chip businesses requiring preventative, emergency and remedial services. It has also generated additional work on the back of its flood response by contracting working with all the distribution network operators licensed to distribute electricity in the UK.

Enter the Responsible Business Awards