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Schlüter-Systems Ltd - Staff Engagement Strategy

The Bupa Wellbeing at Work Award, Shortlisted, 2016

Schlüter-Systems Ltd is reducing stress and increasing engagement in its workforce by introducing flexible working, health checks, management mental health training, counselling, and a better office environment.

Good for society

  • Schlüter-Systems has seen a 73% reduction in the number of people classed as inactive in its workforce.
  • The number of people at the company under high work stress has decreased by 40% over the past 12 months.

Good for business

  • Staff retention rates at Schlüter-Systems have risen from 76% to 94.8% in three years
  • The company has also seen record sales growth of 29% from 2013 to 2014 and 14.76% the following year.

Schlüter-Systems logo

Tile installation specialist Schlüter-Systems found that staff engagement and retention levels were very low in its workforce, and stress levels were high. It decided to focus on improving the health and wellbeing of its staff, creating a better work life balance and more openness between management and other employees.

The Staff Engagement Strategy at Schlüter-Systems has included:

  • Flexible working,

  • Mental health training for managers,

  • Confidential access to independent counselling,

  • Management 'open-door-policy’,

  • Free fresh fruit in the office,

  • Annual health check,

  • Social events and charity fundraising days,

  • New offices, including new furniture, artwork, plants, garden area, and table tennis table.

These changes have had a clear positive impact for the company: staff retention rates have risen from 76% to 94.8% in three years. Schlüter-Systems is also helping to improve the wellbeing of their workforce. They have seen a 73% reduction in the number of people classed as inactive, and the number of people under high work stress has decreased by 40% reduction over the past 12 months.

What Schlüter-Systems' Managing Director said:

“At Schlüter-Systems, we firmly believe that if we have a contented workforce, we will also have contented customers.

It is important that everyone feels recognised for both their individual value to the company, and also their importance as a member of the team.

Amongst the many wellbeing initiatives that form our engagement strategy, we regularly hold social events and encourage an open-door policy, which I feel has been very successful in creating a friendly and welcoming atmosphere here at Schlüter-Systems.” - Mr Joachim Backes, Managing Director, Schlüter-Systems