Xylem Inc. - Xylem Watermark

Good for society
  • By providing access to clean water and building or rebuilding water infrastructure following disaster, Xylem Watermark has had a positive impact on the lives of 1,776,733 people.
  • The company's Disaster Risk Reduction Initiative, focused on providing sustainable solutions for high-risk regions in six countries, has reached 959,000 beneficiaries.
The UPS International Disaster Relief Award, supported by the Department for International Development, Finalist, 2016

Through innovation and strong partnership Xylem Inc. have delivered clean water and sanitation to people affected by disasters worldwide, and helped them to mitigate future disaster risks.


In the aftermath of an emergency, ensuring people have access to clean water and sanitation is of the utmost importance. Global water technology provider Xylem has partnered with Mercy Corps to help prepare vulnerable communities before disaster strikes and provide aid in the aftermath.

Through their Watermark programme Xylem supports:

  • School and community-based projects that provide safe water, sanitation and hygiene (WASH) education to students, teachers and families

  • Disaster response efforts that deliver water in the aftermath of emergencies

  • Disaster risk reduction projects that secure water in vulnerable areas

When the Zaatari refugee camp in Jordan was experiencing devastating water shortages Xylem employees worked with Mercy Corps to provide onsite water storage, drill a new well, and install a pump system to address the critical water needs in the camp.

Since 2008, Xylem Watermark has partnered with Mercy Corps on 35 projects worldwide to support relief and recovery efforts following water-related disasters, work which has positively impacted the lives of 1,776,733 people.

The company has also benefited from opportunities to pioneer cutting-edge strategies and advance their technology. Feedback from partners and beneficiaries has helped Xylem assess future needs, test products, and improve innovation.

Case study: La Cangrejera and Nuwakot

Every winter, La Cangrejera, outside Barranquilla in Colombia, faces rains that cause dangerous street floods, damaging local businesses and displacing families. Xylem Watermark supported Mercy Corps to build a simple flood barrier, installing pumps to remove water and working with community members to develop an early warning system. When monsoon rains hit that year the community was left unscathed.

Nuwakot case study

In Nepal, The Nuwakot district was devastated after 2015's 7.8 magnitude earthquake which killed more than 8,000 people and disrupted the lives of millions more. Following the disaster, families received an emergency kit with essential items like water purification supplies and money from Mercy Corps and Xylem Watermark to purchase corrugated metal to build a temporary shelter. Mercy Corps also repaired the main water source in the village, which had been disrupted by the earthquake.

Long term partnership and dedicated oversight

Xylem Watermark works closely with long term nonprofit partner and emergency response expert Mercy Corps to identify the most at-risk target markets, to build relationships with local community members, and to support the transfer of project ownership after completion to ensure sustainable impact. The company has also helped to build Mercy Corps' internal capacity, working with them to pressure test field scenarios and helping to create stronger programmes for the future.

Xylem Watermark is overseen by a director who works with internal and external stakeholders and agencies to ensure the success of the program. The director of Xylem Watermark also works hand in hand with Mercy Corps, to ensure that yearly investment is being spent accordingly and proposed projects are in line with the core business focus and disaster relief goals.

What Xylem's President said:

“Watermark provides us with a unique opportunity to leverage the dedication and passion of our Xylem colleagues to bring social value to the communities in which we work and live. We are proud of the strong partnerships we have we forged with our NGO partners, which have enabled us to provide and protect safe water and sanitation resources for more than 2.6 million people globally.  Through these partnerships, our colleagues are able to engage directly with some of the most vulnerable communities, bringing sustainable water solutions and making a real difference in the world.” - Patrick Decker, President and Chief Executive Officer, Xylem Inc

Good for business
  • Through their Watermark programme Xylem has benefited from opportunities to pioneer cutting-edge disaster strategies and advance their technology.
  • Feedback from partners and beneficiaries has helped Xylem assess future needs, test products, and improve innovation.