2015 was another year of hard work and good progress for RBS. It went further, faster in cutting costs, restructuring its international presence to become largely a UK and Republic of Ireland business, and dealing with legacy conduct and litigation issues. It is backing more businesses than any other bank in Britain, and challenging industry practices that are not in its customers’ interests.
RBS is also determined to rebuild trust by striving to help its customers out rather than catch them out with unexpected charges, short-term offers and products they do not need. It is making it easier and quicker for customers to do business with them by simplifying its business processes and systems, whilst not forgetting the core principles of responsible business and reducing the impact of its operations.