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RBS Sustainability Report 2015: How We Make a Difference

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The report provides a summary of RBS' progress on its areas of focus in 2015.
Report highlights
  • ‘Strength and Sustainability’ continues to be a bank priority, and part of its ambition of being number one bank in the UK for customer service, trust and advocacy
  • MoneySense celebrated its 21st birthday - one of the longest running financial education programmes and the only programme that supports 5-18 year olds both at school and at home
  • RBS supported 142,424 people through the Inspiring Enterprise programme from 2012 to 2015
  • £4.1m investment in partnership with Entrepreneurial Spark. Over 1,000 entrepreneurs supported since 2014 and 660 entrepreneurs since 2015
  • Launched a new Skills & Opportunities Fund, which offers £2.5 million each year to not-for-profit organisations, schools and state-funded colleges across the UK and Ireland to help people in disadvantaged communities to develop skills
  • Provided £1billion of funding to over 500 UK customers in 2015, supporting their sustainable energy ambitions
  • Recorded £43.5m community investment for 2015, which was measured using the London Benchmarking Group standard
  • Recognised as Times Top 50 Employer for Women
  • Listed within Top 30% of the Stonewall Workplace Equality Index

2015 was another year of hard work and good progress for RBS. It went further, faster in cutting costs, restructuring its international presence to become largely a UK and Republic of Ireland business, and dealing with legacy conduct and litigation issues. It is backing more businesses than any other bank in Britain, and challenging industry practices that are not in its customers’ interests.

RBS is also determined to rebuild trust by striving to help its customers out rather than catch them out with unexpected charges, short-term offers and products they do not need. It is making it easier and quicker for customers to do business with them by simplifying its business processes and systems, whilst not forgetting the core principles of responsible business and reducing the impact of its operations.

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