Case studies

Use the filters to search our case study library for examples of businesses gaining benefits from creating a positive impact.

Hilton logo

Attracting and retaining young people is a huge priority for the hospitality industry, and competition for applicants is great. In the early stages of the recruitment process,...

Published: April 2018
Image of woman using a walking frame

Penrose Care are a small privately-owned business in the home care sector. The founders established Penrose Care as a Living Wage employer from the outset as well as providing...

Published: January 2018
Categories: Fair pay & benefits
EE mobile phone on a table
The mobile phone operator EE saught to differentiate themselves in a competitve marketplace by improving customer service. One of the barriers to achieving this goal was the high...
Published: January 2018
Categories: Security & structure
Excerpt from Co-op's leaflet for employees about their help with rental deposits
Co-op, the consumer cooperative, had excellent staff engagment but rising absence rates and a higher-than-average staff turnover suggested they could do more to address employee...
Published: January 2018
Categories: Fair pay & benefits
Speeding train with Fair pay and benefits banner

Providing the quality service expected by the billion passengers using the London Underground every  year,  relies on a skilled and motivated workforce working effectively and...

Published: January 2018
Categories: Fair pay & benefits

KPMG in the UK is part of KPMG Europe LLP - the largest integrated accounting firm in Europe, and a leading provider of professional services. KPMG in the UK has over 11,000...

Published: January 2018
Categories: Fair pay & benefits

Aviva plc is a British multinational insurance company headquartered in London. It is the largest general insurer, and a leading life and pensions provider, in the UK and has a...

Published: January 2018
Starbucks employee makes a coffee

Coffee retailer Starbucks stores primarily operate in large cities where they found their employees were struggling with high living costs. To help address this Starbucks...

Published: January 2018
Categories: Fair pay & benefits
Woman postal workers at work at Royal Mail
After a company survey revealed a lack of confidence amongst female employees preventing them from seeking new responsibilities, Royal Mail decided to try and help frontline...
Published: January 2018
Categories: Skills & development
Greggs croissants baking

Greggs found that staff were reluctant to apply for promotion because of the formal interview process. To address this the bakery chain created trial promotions so staff could...

Published: January 2018
Categories: Skills & development
Close up of two pairs of hands belonging to Greggs' employees

Greggs identified issues with working hours as a key motivator for employees leaving the business, so the bakery chain introduced employee ‘health checks’, to gain a better...

Published: January 2018
Categories: Security & structure
Exterior of a Hobbs store

When looking to reduce levels of staff turnover and its subsequent impacts, women's clothes retailer Hobbs identified underemployment and pay as key issues. As a result the...

Published: January 2018
Categories: Skills & development
Cute puppy sitting in a bowl

65% of Pets at Home's workforce are women, but the company was experiencing high attrition rates among these employees. After identifying that a lack of flexibility in...

Published: January 2018
Categories: Skills & development
Adnams staff at work behind a bar

In 2015 brewer, hotelier and wine merchant Adnams took the decision to get rid of zero-hour contracts and move its employees onto fixed contracts with a minimum number of...

Published: January 2018
Categories: Security & structure
Oliver Bonas jumpers and tops hanging on clothes rail

High street retailer Oliver Bonas introduced the Living Wage in September 2015. In the following six months staff retention increased, there was a small decline in sickness and...

Published: January 2018
Categories: Fair pay & benefits
Landmarc logo

Landmarc Support Services has been employing ex-service personnel since the company was founded in 2003.

Published: December 2017

Anglian Water, our 2017 Responsible Business of the Year, likes to think local but scale up programmes for far reaching impact. It achieves this by building long-term...

Published: July 2017
2017 Responsible Business of the Year winner planter

Rural African communities continue to benefit from SunnyMoney’s unique model that brings clean and affordable light to the masses, helping to eradicate dirty kerosene lamps...

Published: July 2017
2017 Responsible Business of the Year winner planter

What if we could harness people’s intellectual capital, instead of replacing them with automation?

Published: July 2017
2017 Responsible Business of the Year winner planter

Esh Group offers free toolkits for local schools to stimulate interest in STEM among girls – and safeguard its industry against skills shortages in the future.

Published: July 2017

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