Case studies

Use the filters to search our case study library for examples of businesses gaining benefits from creating a positive impact.

Image of woman using a walking frame

Penrose Care are a small privately-owned business in the home care sector. The founders established Penrose Care as a Living Wage employer from the outset as well as providing...

Categories: Fair pay & benefits
EE mobile phone on a table
The mobile phone operator EE saught to differentiate themselves in a competitve marketplace by improving customer service. One of the barriers to achieving this goal was the high...
Categories: Security & structure
Excerpt from Co-op's leaflet for employees about their help with rental deposits
Co-op, the consumer cooperative, had excellent staff engagment but rising absence rates and a higher-than-average staff turnover suggested they could do more to address employee...
Categories: Fair pay & benefits
Speeding train with Fair pay and benefits banner

Providing the quality service expected by the billion passengers using the London Underground every  year,  relies on a skilled and motivated workforce working effectively and...

Categories: Fair pay & benefits

KPMG in the UK is part of KPMG Europe LLP - the largest integrated accounting firm in Europe, and a leading provider of professional services. KPMG in the UK has over 11,000...

Categories: Fair pay & benefits
Starbucks employee makes a coffee

Coffee retailer Starbucks stores primarily operate in large cities where they found their employees were struggling with high living costs. To help address this Starbucks...

Categories: Fair pay & benefits
Woman postal workers at work at Royal Mail
After a company survey revealed a lack of confidence amongst female employees preventing them from seeking new responsibilities, Royal Mail decided to try and help frontline...
Categories: Skills & development
Greggs croissants baking

Greggs found that staff were reluctant to apply for promotion because of the formal interview process. To address this the bakery chain created trial promotions so staff could...

Categories: Skills & development
Close up of two pairs of hands belonging to Greggs' employees

Greggs identified issues with working hours as a key motivator for employees leaving the business, so the bakery chain introduced employee ‘health checks’, to gain a better...

Categories: Security & structure
Exterior of a Hobbs store

When looking to reduce levels of staff turnover and its subsequent impacts, women's clothes retailer Hobbs identified underemployment and pay as key issues. As a result the...

Categories: Skills & development
Cute puppy sitting in a bowl

65% of Pets at Home's workforce are women, but the company was experiencing high attrition rates among these employees. After identifying that a lack of flexibility in...

Categories: Skills & development
Adnams staff at work behind a bar

In 2015 brewer, hotelier and wine merchant Adnams took the decision to get rid of zero-hour contracts and move its employees onto fixed contracts with a minimum number of...

Categories: Security & structure
Oliver Bonas jumpers and tops hanging on clothes rail

High street retailer Oliver Bonas introduced the Living Wage in September 2015. In the following six months staff retention increased, there was a small decline in sickness and...

Categories: Fair pay & benefits