Finalist for Business in the Community's Fujitsu Digital Innovation Award 2019.
Shared Service Connected: staff empowerment leads to digital innovation that saves the public purse millions of pounds
- £100m savings from implementation of single operating platform
- Streamlined data processing for 22 government departments
Shared Services Connected (SSCL) is a joint venture between the Cabinet Office and information technology consultancy Sopra Steria. It has two core aims: to help the public sector save money and improve the quality of life for UK people and businesses.
Central to SSCL’s work is the rolling out of a digital transformation programme, which has included the creation of a single operating platform, to standardise and streamline how 22 government departments process and use data. It was an initiative that contributed to £100 million in savings for the UK’s public purse.
“We are using intelligent solutions to deliver savings to the public sector, which means more funds to invest in frontline services, more teachers, more police officers, more support for the people that need it the most.”
Jeanette Smith, SSCL Government Managing Director
The organisation has also prioritised improving user experiences. For example, the first phase of MyHub has been launched, a self-service and information platform, featuring an e-recruitment platform and SMS text messaging service.
According to SSCL, it has created a culture that empowers its people to challenge the way it works and how it delivers services. It puts this down to effective two-way communication between the leadership teams and staff.
It also makes use of Innovation Station, a cloud-based ideas management tool, which can be used to share ideas for improvement. Vlogs and ‘huddle’ boards are a big part of how everybody works, helping staff to feel included.
Information in this impact story has been supplied by SSCL.