Mark Anderson is Customer and Commercial Director at global passenger transport operator Go-Ahead Group. His remit spans marketing, communications, customer experience, sustainability and innovation across bus and rail companies on three continents.
He has worked within Go-Ahead for seven years, having joined as head of marketing at the company’s Southeastern Railway subsidiary and spent time on secondment to Japan and Norway before taking a role as part of the group’s leadership team.
He works across diverse strategic areas from climate change and future mobility to capturing the voice of the customer. His initiatives have included leading the Billion Journey Project, one of the UK’s largest transport innovation programmes. He is a non-executive director of Go To Places, a not-for-profit body in the tourism sector and a Sustainability Ambassador for the Institute of Directors in Oxfordshire.
Prior to entering the transport industry, he worked in the retail, leisure and hospitality industries including holding senior roles at LEGOLAND Windsor and Warwick Castle. He is passionate about developing growth strategies aligned to customer insight and challenging the status quo to deliver elevated customer experiences
Mark works in London and lives in South Oxfordshire. He is excited to join the Place Taskforce to collaborate with a unique network of organisations with a real purpose.