The King’s Seeing is Believing Visit in London – 23 September 2026

This is an in-person event. Attendance by invitation only.

Audience

• C-suite/Senior leaders

Background

Across the UK, millions of people still face significant barriers to getting online, despite digital services becoming essential for everyday life. Recent data shows that 7.9 million people lack basic digital skills, 3.7 million families fall below the Minimum Digital Living Standard, and 1.6 million adults do not have access to a digital device such as a smartphone or laptop. These gaps mean that many struggle to complete routine online tasks—from accessing government services to managing healthcare appointments—with 33% of offline adults finding it difficult to use council or government services online. Digital exclusion affects people of all ages and backgrounds, but older adults, disabled people, those with lower incomes, and people without formal qualifications are disproportionately impacted.

The consequences of digital exclusion go far beyond inconvenience; they deepen existing inequalities and make it harder for people to participate fully in modern society. Lack of digital access and skills can limit employment prospects, increase household costs, and reduce access to vital support. Research shows that 1.9 million households struggle to afford their mobile data, leaving many forced to ration connectivity or rely on public spaces to get online. Meanwhile, those who are online may still feel excluded—around 24% of UK adults describe themselves as digitally excluded in some form, often due to affordability issues, a lack of reliable broadband, or low digital confidence. As more essential services move online, addressing digital exclusion is critical to ensuring that no one is left behind.

About this event

This event is part of The King’s Seeing is Believing programme. By meeting people directly affected by digital exclusion and hearing from the organisations working to close the gap, delegates gain a deeper understanding of the issue—one that inspires practical action and stronger, more inclusive business leadership.

Booking and contact details and further information

• For further information, please reach out to The King’s Seeing is Believing team (SIB@bitc.org.uk)
• Full joining instructions will be sent before the event.

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