Katy has 20 years of experience driving transformation through in marketing, corporate affairs and business development across sectors, including radio, hospitality, professional services and transport. She has held director-level roles at Kroll, Vneshtorgbank, IG Group and LCP, before joining Go-Ahead in 2012.
As Commercial and Customer Director for Go-Ahead, Katy’s remit across the Group’s international bus and rail operating companies includes commercial, customer experience, corporate affairs, strategy and sustainability. This includes leading culture change to focus on customers, from customer service delivery from frontline teams to digital enablement and improving retailing.
Katy leads the Future of Transport strategy at Go-Ahead, looking at mobility as a service, demand responsive transport and active travel initiatives. She is passionate about the role of public transport in underpinning social and economic value in communities, and has led industry-wide initiatives to tackle congestion and air-quality issues.
Katy holds a non-executive director position at digital transport solution company OnTrack Retail and a steering position at rail industry body Rail Delivery Group.
She is a keen runner and the owner of a small tortoise called Flash.
About Business in the Community’s Place Leadership Team
Each area of work Business in the Community (BITC) undertakes is led by a group of senior executives who provide strategic guidance and support us in achieving our objectives.
The purpose of BITC’s Place Leadership Team is to unlock the collaborative potential of business to strengthen communities across the UK.
Find out more about BITC’s work on place.