Katy Taylor joined Southern Water in August 2021 as Chief Customer Officer.
Katy has 20 years of experience driving transformation through in marketing, corporate affairs and business development across sectors, including radio, hospitality, professional services and transport. Previously Katy was Group Strategy and Customer Director at Go-Ahead, the FTSE 250 international passenger transport business. Her responsibilities included commercial development, customer experience, corporate affairs, innovation, strategy and sustainability.
She has held director-level roles in financial and professional services and hospitality including Kroll, Vneshtorgbank and IG Group. She led organisational change programmes in digital, retailing, reputation, marketing and business development.
Katy is a Non-Executive Director of England’s largest housing and care provider Anchor Hanover; an advisor to Zipabout, the transport data start-up; and advisory board member at micro-donation charity Pennies. She was previously Chairman of digital ecommerce provider OnTrack Retail, chair of the rail industry customer board and a founding member of the Business in the Community (BITC) place initiative.
She is a keen runner and the owner of a small tortoise called Flash.