Managing Generational Differences
Business in the Community’s (BITC) Managing Generational Differences toolkit helps employers understand the different generations and to identify how generations do things differently and have different expectations of the workplace.
About the generations
There are four generations currently working alongside each other. There are specific characteristics and values associated with each generation that distinguishes them from one another. These differences are based on each generations’ lived experiences of social, cultural, economic and political shifts that have happened during a lifetime. It is these experiences that unite and distinguish generations from each other.
What the toolkit discusses
- How the generations in the modern workplace can be defined.
- How the commercial impacts of understanding the different generations.
- What each generation seeks from a career.
- How each generation is motivated by their salary.
- How each generation values feedback.
- How to avoid miscommunication between generations.
The business benefits
Intergenerational workplaces are a huge opportunity – different age cohorts have shared experiences, which have an impact on how they see the world. Employers need to identify and understand what different management techniques are required for managing intergenerational workforces, from millennials through to the baby boomers who are redefining retirement.
A workforce will benefit from having a broader understanding of the needs of people across different generations inside and outside of the workplace.
BITC’s work on Age
By managing generational differences, businesses can benefit from having a more engaged workforce who value and understand marketplace diversity including client trends and habits.
BITC wants to support businesses on their age-friendly journey. We can help businesses identify the age inclusion challenges they face and then provide the advice and support needed to drive action and build age inclusion into their workplaces.