Skills & development

More than 8,000 school children from across Scotland have taken part in LifeSkills workshops with the support of the team from Business in the Community Scotland and Barclays volunteers – with another 1,000 already booked.
After a company survey revealed a lack of confidence amongst female employees preventing them from seeking new responsibilities, Royal Mail decided to try and help frontline female workers to identify and overcome barriers to progression.
The company put in place The Springboard Women’s Development programme and 1,600 employees have now taken part. Royal Mail has seen a 10 per cent increase in women going into junior and middle management roles and also taking on further responsibilities within their workplace, A further 15 per cent have taken on roles as women union representations, workplace coaches and deputy managerial roles within the operation
Greggs found that staff were reluctant to apply for promotion because of the formal interview process. To address this the bakery chain created trial promotions so staff could experience the new job without pressure. Two hundred employees have now been through this process with almost three quarters being successful and appointed into previously hard to fill roles.
When looking to reduce levels of staff turnover and its subsequent impacts, women's clothes retailer Hobbs identified underemployment and pay as key issues. As a result the company introduced a range of measures to tackle underemployment, reduce staff turnover and improve customer service, productivity and operational efficiency.
65% of Pets at Home's workforce are women, but the company was experiencing high attrition rates among these employees. After identifying that a lack of flexibility in managment roles was a key factor the pets retailer introduced two new job designs.